Cancellation and refund policy

1. What this covers

This policy applies to payments made to Surge Software Solutions Private Limited for AdvocateFlow.

2. Free period, nothing to cancel

Your first 3 months of AdvocateFlow are free. There is no subscription, so there is nothing to cancel and no renewal charge. You can stop using AdvocateFlow at any time and close your account by emailing [email protected].

3. Prepaid wallet

After the free period, the paid items listed on the pricing page are charged at what they cost us, with no markup, from a wallet you top up through Razorpay.

4. Refunds

Unused balance: refundable in full at any time on request, including when you close your account.

Used balance: balance already spent on paid items is not refundable, because we have paid for your use.

Duplicate or failed payments: if you are charged twice, or charged for a top-up that did not add to your wallet, we refund it in full.

Charging errors: if a use was charged wrongly, tell us and we will correct your balance or refund the difference.

5. How to ask for a refund

Email [email protected] from the email address on your account. Include the product name and, if you have it, the Razorpay payment ID. We will reply within 2 working days.

6. How refunds are paid

Approved refunds are paid to the original payment method through Razorpay within 5–7 working days. Your bank or card issuer may take a few more days to show it in your account.

7. Contact and grievances

Surge Software Solutions Private Limited, Sy No. 13/1, #155, Shop No. 2, 1st Floor, 4th Main, BEML Layout, Thubrahalli, Bengaluru, Karnataka 560066, India. Email [email protected], phone +91 91600 57000. Grievance officer: Venu Gopal Reddy Muvva, Director.